Information We Collect
We collect information you provide directly to us, including when you create an account, request a quote, schedule a pickup, or contact support. This may include:
- —Name, email address, and phone number
- —Service address and location data
- —Payment information (processed securely via Stripe)
- —Service history and communication records
We also automatically collect usage data, device information, and IP addresses when you use our services.
How We Use Information
We use the information we collect to:
- —Provide, maintain, and improve our services
- —Process transactions and send service notifications
- —Respond to support requests and inquiries
- —Send marketing communications (you may opt out at any time)
- —Monitor usage to improve security and performance
Sharing of Information
We do not sell your personal information. We may share your data with:
- —Service vendors who assist in operations (Stripe, hosting providers)
- —Regulatory bodies when required by law
- —Business partners in connection with acquisitions or mergers
Data Security
We use industry-standard measures to protect your information, including encryption in transit and at rest, regular security audits, and strict access controls. However, no internet transmission is 100% secure and we cannot guarantee absolute security.
Cookies
We use cookies and similar technologies to remember your preferences (including dark mode settings), analyse traffic, and improve performance. You can control cookies through your browser settings; disabling them may affect functionality.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at the address below. We respond to all requests within 30 days.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it promptly.
Contact Us
If you have questions about this policy or our privacy practices, please contact us:
Northern Eco
Privacy concerns: contact page